Eznis Airways, Mongolian Airline with flights to/from/in Mongolia

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» Disability assistance

Disability assistance

If you need special assistance due to health, disability or other reasons, please send your request  by contacting our Customer Service Center at least 24 hours before your scheduled departure or upon booking your flight, so that we can make appropriate arrangements for your flight. 

Some passengers who have significant disabilities may need to travel with an escort. Also these passengers may be required to show medical document with a physician's approval for travel.  We offer the following assistance for passengers with limited mobility:

Wheelchairs at the airport

Eznis Airways provides wheelchair service at the airport at no extra charge. Our service agent will accompany the passenger from check-in to the aircraft / from the aircraft to the arrival hall at airport of your destination.
Also upon request we can carry the passenger's private wheelchair or mobility equipment during flights. All wheelchairs and mobility equipment will be carried free of extra charge along with your baggage. If you have a battery-powered wheelchair, you will be required to take some safeguards. Please ask for more details when making a booking.

Stretcher

We provide stretcher service /charges apply/ for passengers who are unable to travel under normal seating positions during the flight. There must be a qualified escort accompanying the stretcher passenger during travel.

Other disability assistance

Hearing or visually impaired passengers are allowed to take a certified guide dog on board free of charge. If you need other special assistance from Eznis Airways, please contact us at 976-75753232.